Returns & Exchanges

Return & Refund Policy

We aim to make your shopping experience smooth and worry-free. Please read our updated return and refund policy carefully before making a purchase.

To return a purchase, you email us through support@auraelemental.com.

1. Return & Replacement Eligibility

Quality-related issues:
If your item has a manufacturing defect or arrives damaged, please contact us within 30 calendar days after delivery.
Non-quality-related issues:
If you wish to return your order for reasons unrelated to product quality (e.g., change of mind), you must also contact us within 30 calendar days after delivery.

2. Conditions for Return

Items must be unused, in the same condition as received, and in the original packaging.
Any item not in its original condition, damaged, or missing parts not due to our error will not be accepted.
All accessories must be new and unopened to be eligible for a refund.

3. Return Process

Contact Us First — Do not send your item back without prior authorization.
Email: support@auraelemental.com with your order number, reason for return, and photos if applicable.
Receive Return Instructions — We will email you the return shipping address after approval. Please do not send items to the manufacturer or the original shipping address.
Ship the Item Back — Use a trackable shipping service for items over USD $50.
Inspection & Refund/Replacement — Once received and inspected, we will notify you of the result via email.

4. Return Shipping & Fees

Quality-related returns:
- We will cover the return shipping cost after confirming the defect.
Non-quality-related returns:
- You will be responsible for the return shipping fee.
- If the return is without valid reason, the return shipping fee will be deducted from your refund.
Restocking fee:
- No restocking fee will be charged.

5. Refund Timeline

Credit/Debit Card: Refund will be issued to your bank within 10 business days after we receive and confirm the returned item. Processing time depends on your card-issuing bank.
PayPal: Refund will be sent to your PayPal account within 5 business days after confirmation.

6. Important Notes

Returns and replacements are only applicable to orders purchased on auraelemental.com. For purchases made through third-party sellers, please contact the seller directly.
If your item is faulty upon arrival (DOA), we will arrange a replacement or refund and reimburse shipping after inspection.
Please check your spam/junk folder if you do not receive our reply within 24 business hours after contacting us.

Thank you for choosing Aura Elemental. We appreciate your understanding and support in our efforts to protect the environment. For any questions or concerns, please reach out to us at support@auraelemental.com.